Refund for short-term cancellations
Should you need to cancel a date for which you have already made a deposit, we will refund the full amount provided the cancellation is made more than 72 hours before the scheduled date and no costs have been incurred by us or the companion. If we have already covered travel expenses, those costs will be deducted from the refundable amount. Cancellations within 72 hours are credited toward a rescheduled appointment with the same companion within two months; same-day cancellations forfeit the deposit as reimbursement for our expenses.